Terms & Conditions

1. Agreement to Terms

By accessing or using the services provided by FAT CAFE LIMITED (Company Registration: 13585769), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

FAT CAFE LIMITED provides Software as a Service (SaaS) solutions including:

• Custom software development and deployment
• Cloud infrastructure and hosting services
• Data analytics and business intelligence tools
• System integration and API services
• Technical support and maintenance

3. User Accounts and Registration

Account Creation

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old or have legal capacity to enter contracts
• Business accounts must be registered by authorized representatives

Account Security

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• Use strong passwords and enable two-factor authentication when available
• Do not share account credentials with unauthorized persons

4. Subscription and Billing

Subscription Plans

• Services are provided on a subscription basis
• Subscription fees are charged in advance for each billing cycle
• All prices are in British Pounds (GBP) and include applicable taxes
• Free trials are limited to one per customer

Payment Terms

• Payment is due at the beginning of each billing cycle
• We accept major credit cards and bank transfers
• Failed payments may result in service suspension
• You authorize automatic renewal unless cancelled

Refunds and Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing cycle
• No refunds for partial months unless required by law
• Refund requests must be submitted within 30 days

5. Acceptable Use Policy

Permitted Use

You may use our services for legitimate business purposes in compliance with applicable laws and these terms.

Prohibited Activities

• Illegal activities or violation of applicable laws
• Unauthorized access to our systems or other users' accounts
• Distribution of malware, viruses, or harmful code
• Spam, phishing, or unsolicited communications
• Reverse engineering or attempting to extract source code
• Reselling or redistributing our services without permission
• Activities that could harm our reputation or operations

6. Data and Privacy

Your data privacy is governed by our Privacy Policy, which forms part of these terms. Key points include:

• You retain ownership of your data
• We implement appropriate security measures
• We comply with GDPR and UK data protection laws
• You can request data export or deletion

7. Service Availability and Support

Service Level

• We aim for 99.9% uptime but do not guarantee uninterrupted service
• Planned maintenance will be communicated in advance
• Emergency maintenance may occur without notice
• We provide regular backups of your data

Support Services

• Email support for all plan levels
• Priority support for Professional and Enterprise plans
• 24/7 support for Enterprise customers
• Response times vary by plan level and issue severity

8. Intellectual Property

Our Rights

• We own all rights to our software, platform, and related technology
• Our trademarks, logos, and brand elements are protected
• These terms grant you a limited license to use our services

Your Rights

• You retain ownership of your data and content
• You grant us license to process your data to provide services
• Custom development work may have separate IP arrangements

9. Limitation of Liability

• Our total liability is limited to the amount paid in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We do not warrant that our services will be error-free or uninterrupted
• You use our services at your own risk
• Some jurisdictions do not allow limitation of liability, so limits may not apply

10. Termination

Termination by You

• You may terminate your account at any time
• Data export tools are available before termination
• Some data may be retained for legal compliance

Termination by Us

• We may terminate for breach of these terms
• We may suspend service for non-payment
• We will provide reasonable notice except for serious violations
• You will receive assistance with data export when possible

11. Governing Law and Disputes

• These terms are governed by English law
• Disputes will be resolved in the courts of England and Wales
• We encourage informal resolution before formal proceedings
• EU consumers may use the EU Online Dispute Resolution platform

12. Changes to Terms

We may update these terms periodically. We will:

• Notify you of material changes via email or platform notice
• Provide at least 30 days notice for significant changes
• Post the effective date of any changes
• Allow you to terminate if you disagree with changes

13. Contact Information

For questions about these terms or our services:

Agreement: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.